"You means the person / s in whose name and / or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as "Tour Participant" / "They" / "Client" / "Them" / "His" / "Her".

"We" / "Us" / "Company" means Deluxe Holidays .

"Infant" / "Child" mean respectively a person below the age of 02 years and a person more than the age of 02 and below the age of 10 years.

"Contractor" / "Supplier" means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries shipping company, railway, ferry, cruise, Coach, Any Transport etc. who are to provide the services to the Client.

"Tour Cost" means the tour cost mentioned in the Price Grid / brochures / Pamplet / Website and other payments such as taxes, surcharges etc. payable by the Client to the Company.

"Brochure" means printed brochure, Pamplet , Website, itinerary, leaflets, booklet, Price Grid.

"Website" means www.deluxeholidays.co.in.

For India Tours At the time of the Tour Booking Per Person will Have to Pay Rs.10,000/- Amount in Advance & the Remaining Payment Should be made 20 days before the date of Tour Departure. Full Payment shall be made in Cheque / NEFT / Cash.

For International Tours At the time of the Tour Booking Per Person will Have to Pay Rs.25,000/- Amount in Advance & the Remaining Payment Should be made 20 days before the date of Tour Departure. Full Payment shall be made in Cheque / NEFT / Cash.

Cheque Can Only be accepted within this period otherwise the client has to make the payment in NEFT / IMPS/ Cash. Remaining payment of the Tour should be made 20 days in advance.

"Cancellation Policy" means and includes all the cancellation charges levied by the Company from time to time, third party cancellation charges etc. as more particularly described herein below or any other documents.

"Visa Cancellation Policy" means and includes all the cancellation charges levied by the Consulate which also includes visa fees and any supplementary charges like visa facilitation charges, courier fees, SMS charges, urgent fees charged by the Consulate in addition to the administrative fees charged by the Company.

"VISA" means a Certificate issued or a stamp marked (on the applicant's passport) by the immigration authorities of a country to indicate that the applicant's credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within a specified period.

(Note: The Company does not have any role to play for issuance / rejection of Visa other than being a facilitator).

We are travel organizers. We do not own, operate or control hotel management, Railways, Airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries, shipping company, railway, ferry, cruise, coach, guides, insurance providers, all sightseeing attractions companies etc, who are to provide the services to the Client the Terms and Conditions specified by those service providers, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our Terms and Conditions. The services comprising the tours are provided by independent entities. Although we select reputed suppliers we have no direct control over such services or persons providing such services or their staff. We cannot be held responsible if the supplier does not provide the contemplated service or there is a defect or deficiency in the services provided by any supplier. Deluxe Holidays will not be liable to our clients in case of any delay, injury, death, loss of any kind or damage caused. we cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents. We will not be held liable / responsible in case the hotel provided is not the same as mentioned on the Website/ Pamplet/ Brochure at the time of booking. We reserve the right to change the hotel any time due to any reasons.

We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour.

Please read carefully and understand the contents of the Tour Brochure / Itinerary/ Website, the 'Terms and Conditions', Price and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) THE 'TERMS & CONDITIONS', 'HOW TO BOOK' RULES AND 'PRICE ' ('COLLECTIVELY BOOKING DOCUMENTS'). Upon executing the Booking Documents and on payment of the prescribed NON-REFUNDABLE INTEREST-FREE BOOKING AMOUNT, a binding contract shall come into existence. We advise you to ensure, before making a booking, that you have and / or you will be able to provide ALL THE REQUIRED VALID AND GENUINE DOCUMENTS AND your professional QUALIFICATIONS to enable you to apply for visa, insurance etc. Please go through our Web site and check from our staff to ascertain the required documentation. Please note that guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour.

Please read carefully and understand the contents of the Tour Brochure / Itinerary/ Website, the 'Terms and Conditions', Price and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) THE 'TERMS & CONDITIONS', 'HOW TO BOOK' RULES AND 'PRICE ' ('COLLECTIVELY BOOKING DOCUMENTS'). Upon executing the Booking Documents and on payment of the prescribed NON-REFUNDABLE INTEREST-FREE BOOKING AMOUNT, a binding contract shall come into existence. We advise you to ensure, before making a booking, that you have and / or you will be able to provide ALL THE REQUIRED VALID AND GENUINE DOCUMENTS AND your professional QUALIFICATIONS to enable you to apply for visa, insurance etc. Please go through our Web site and check from our staff to ascertain the required documentation. Please note that guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour.

Please note that there is no contract between the Deluxe holidays and the tour participants until the Booking Documents are signed and received by the Us and the Deluxe Holidays has also received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule, the Company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the Website & Terms & Condition Column.

If the Client wishes to travel by his own Air Tickets, he must provide us with correct travel details. Deluxe Holidays. does not take the ownership of any deviation or alteration in the plan arising due to change in airline schedule. The Clients wishing to change the date of their return journey after departure shall have to pay Change in Reservation Fee, directly to the airline, subject to availability of seats in the same booking class. This fee may range depending upon the airline and the class of booking.

The Deluxe Holidays selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall travelling time on the coach for the following day, the hotels may be chosen away from the city centre. Unlike other countries, most hotels in India / Abroad do not have air conditioners or fans. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. Hotels in India / Abroad may / may not have room service facilities. Tea & Coffee making facility may or may not be available in the room. The check in time is usually 2 p.m. and check out time is usually 11 a.m. In Australia, the check in time is 12 noon and the check out time is 10 a.m. In certain hotels like Genting Resorts,Malaysia though the check in time is 2 p.m., you may have to wait for some hours till the rooms are cleared. The same is subject to change from time to time. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. Please note that hotels in India,Europe, Far East, can have exceptionally small rooms unlike what you may have experienced in other countries.

• Double (Twin) Accommodation

A double room has either a single queen size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in India & around the world are twin-bedded. In case of non-availability of a room with a queen size bed, a twin bedded-room would be given.

• Triple Accommodation

We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed Or cot placed in a twin room.

• Children Accommodation

A child travelling for whom 'without a bed' charge has been paid would not be entitled to a separate bed in the hotel. In case 'with bed' charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on 'without bed' basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.

Please refer to the itinerary in the brochure/ Pamplet / Website for details of the meals which would be served to you on the tour. Unlike an airline, we CANNOT process a special meal, nor can we guarantee a special diet, nor can we guarantee the seating arrangement in a particular section of the restaurant. The same is at the sole discretion of the SERVICE PROVIDER. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions, custom, practices or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended.

We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal allowance may be paid to you at our discretion to enable you to have a meal of your own choice. If the Client misses or refrains from availing any meal arranged by Deluxe Holidays. due to any reasons, there would be no refund.

Deluxe Holidays uses air-conditioned / air-cooled / Without Air Conditioning Buses/ Tempo Traveller/ / Coaches / Cars as per clients Requirements. The Clients shall follow the instructions of the local representative in this regard. The average travelling time by coach / Car can be approximately 8 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the daily itinerary . Smoking, consumption of alcoholic beverages, ice creams, chewing gum and snacks is strictly prohibited on coaches.

The Clients should not leave behind any property in the coach / car, while disembarking. Deluxe Holidays would not be responsible or liable in case of loss of such property under any circumstances.

No seats are reserved except the first two seats for the tour manager in Group Tour . We find it fair to enforce daily seat rotation. Please adhere to the instructions given by the tour manager in this regard.

As per the law in many countries, it is mandatory to wear a seat belt in the coach. If the client is not wearing the same, He / She will have to pay a fine to the police. Any damage or loss done to you during the travel by coach because you are not wearing a seatbelt is not covered by your travel insurance.

Any damage caused by you to the coach for any reason whatsoever, will be paid for by you to the coach company. Deluxe Holidays will not be liable for the same.

• BAGGAGE ON COACH

Please note that Porterage / Collie is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height).

The Client travelling by Flight would be subject to the Airline restrictions / limitations on baggage weight / size / number. As Porterage is not included in the tour price and due to limited space for luggage in the coach, it is recommended that the Client should carry one single suitcase per person, preferably with wheels for sake of convenience. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height).

All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Deluxe Holidays shall not be liable for the loss by Airline / Cruise/ coach / Car /Hotel or any other carrier. It is advisable that the Client does not carry valuables on the tour. However, if the Client carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the hotels. However, Deluxe Holidays will not be responsible for loss of valuables or for making good any such loss.

The drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned having regard to the same. It is therefore, essential that the itineraries, schedules and timings be strictly adhered to by the Clients so as to ensure that all the services can be duly provided. If the Client misses any service due to unpunctuality, there would be no refund for the same

TIPPING
Tipping is customary (unless otherwise stated in the itinerary / pricing) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your tour manager may guide you in this regard

We shall in no circumstances whatsoever be liable / responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable / responsible for the injury, loss or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and you will need to carefully read and understand the rules and regulations of the airline, in this regard. Typically, weight restrictions on baggage for Economy Class is 20 Kg, for Business Class 30 kg and for First Class is 40 kg and 1 hand bag (cabin luggage) not exceeding 7 kg per person except for flights to USA and Canada, where the passengers are permitted to carry 2 pieces of checked-in baggage and 1 hand bag. In the case of low cost carriers that are used by the Company during the tour, the permitted baggage allowance may be lower than what is mentioned above. Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable / responsible, in any manner, if you are unable to carry any baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You shall be liable / responsible to pay all such charges directly to the airline. Also, we are not liable / responsible for any loss or damage to baggage while it is in the custody of the airline.

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 and USD 200 or more per person and we will not be responsible for the same.

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable / responsible.

In view of what is stated above, please carefully note that:

• We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise while on Tour;
• We shall not be responsible / liable for any cancellation, curtailment or extension of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;
• Some coverage in respect of baggage loss or damage may be provided by insurance (see below the Insurance section).

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.

If your baggage is lost or misplaced at any time during the course of your tour, it is your liability / responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. Please understand that as the Tour Manager is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group.

Further more, Tour managers / Escorts / Local Respresntative or Guide are assisting the tourists throughout the tour and are not responsible for tourists' baggage or any kind of personal belongings. On the entire tour the tourists have to be responsible and carry the baggage on their own. Instructions as well as information of the tour are to be followed in the group tours and the Tour manager / Deluxe Holidays is not liable / responsible for any instructions overruled by the tourists and / or its consequences.

It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour such as passports, visa, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. If you cancel the tour due to non-availability of the passport etc, you will be liable / responsible to pay cancellation charges.

It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after you return to India. For guests travelling to Malaysia, please ensure that the minimum validity of the passport should be at least 9 months after your date of return to India. Furthermore, you will be required to take the appropriate visa for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge. Please note that UK and USA visa will have to be obtained by you directly; however we may assist you in preparing and submitting the visa application based on documents provided by you. Even if you do not get your visa, you will be liable to pay the applicable charges. If you already possess a visa or wish to do the visa / s on your own, you would be entitled only for the refund of actual visa / s cost and the portion of charges attributable to our service charges will still have to be paid by you.

Please note that we may receive documents submitted late but we are not responsible for rejection or non-receipt of visa due to inadequate or late submissions. You are required to furnish only genuine documentation.

Granting / rejection of visa is the sole discretion of Embassy/ Consulate. We only act as a facilitator for obtaining visa. You may be required at your cost to appear personally before Embassy / Consulate for any interview(s) / providing biometrics or for interview and biometrics both. The Company shall under no circumstance be held liable or responsible for rejection of visa and any other incidental or consequential loss, damage, cost or expense. You undertake not to proceed legally against the Company for such rejection of visa, unless there is a manifest error committed by the Company.

We would not be responsible / liable in any manner whatsoever for any clerical error made by the concerned Embassy / Consulate regarding the name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number.

We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our Clients in various cities. We will not be liable / responsible for any loss or damage whether direct, indirect, incidental or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of documents by us to the Embassy / Consulate or to you or in the course of transmission of documents by the Embassy / Consulate to us. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise.

It shall be your duty to inform us in writing in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition. Under such conditions we may decline to accept you or continue you on that tour. We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants.

In this regard, please note that service providers such as airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be responsible / liable for the consequences that you may suffer. To some extent, your losses on account of trip cancellation attributable to hospitalization as also your expenses of hospitalization due to accident may be covered by insurance.

Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities. As earlier stated, being tour organizers, we will not be liable / responsible to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses etc incurred by you or for any direct, indirect, consequential loss and / or damage of any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service etc. comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):

Failure on the part of airline to accommodate passengers (despite having confirmed tickets) or cancellation, change of route, delay of flights etc.

Overbooking of seats / rooms by the airline / hotel.

Loss of / delay of baggage by airline / coach / cruise / train / hotel.

Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;

Rudeness or unprofessional behavior of co-passenger/ staff of airline / hotel etc., quality / quantity of meals, facilities given etc.

Any kind of service denial or deficiency by any contractor / supplier.

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.

Please refer to the relevant section of the Price Grid for the tour cost. It is your responsibility to go through the contents of Price Grid carefully and understand the inclusions and exclusions of the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets etc. or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.

In the event you are booking through us a tour / travel service of any third party operators like Insight Vacations, Star Cruise etc., the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc. shall be applicable to you in addition to these terms and conditions.

We recommend that you take your Foreign Exchange partly in cash and partly in travellers cheque. You can also opt to take a foreign currency debit card which is another safe mode of carrying exchange. Travellers Cheque can be Encashed overseas for foreign exchange, for a nominal fee.It is recommended that the client should avail the foreign exchange component of the tour cost from the Company under their LRS (Liberalised Remittance Scheme) Entitlement.

Please check your Cash Receipt / Invoice for the due date of your balance payments of the tour cost. This balance Payment has to be made 45 days prior to the tour departure to Europe & Rest of the World and 60 days prior to the tour departure to USA, Australia & New Zealand. If the booking is accepted within 45 / 60 days of the tour departure date basis the destination, the entire tour cost has to be paid up front. A delay in payment of your tour cost (part payment or full payment) can result in a delay in issuing your air tickets which is necessary to facilitate your visa processing.We may treat such delay as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule.

If the guest decides to cancel the tour for any reason whatsoever then she/he shall give a written application to the company within a specified time limit along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges stated hereunder. Cancellation charges will be calculated on Gross Tour cost and the cancellation charges shall depend on date of departure & the date of cancellation. Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority. Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges. Any refund payable to the guest will be paid after the company receives refund from the respective authorities. The company deducts processing charges from the refund which is to be paid to the guest.

India Tours

• # 60 days before the tour departure 15% deduction from the tour cost.
• # 59 to 51 days before the tour departure 30% deduction from the tour cost.
• # 50 to 31 days before the tour departure 40% deduction from the tour cost.
• # 30 to 11 days before the tour departure 50% deduction from the tour cost.
• # 10 days before the tour departure NO REFUND.

International Tours

• # 60 days before the tour departure 15% deduction from the tour cost.
• # 59 to 51 days before the tour departure 30% deduction from the tour cost.
• # 50 to 31 days before the tour departure 40% deduction from the tour cost.
• # 30 to 11 days before the tour departure 50% deduction from the tour cost.
• # 10 days before the tour departure NO REFUND.

When the Company cancels a tour:

In case if any Tour is cancelled from the Company's end, then the full refund of amount paid by the guest will be made within 7 working days of cancellation of the tour by cheque only. Alternatively, the guest can take any other Tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the company's future tour.

Any Disputes arising in respect of the tour shall be subject to Mumbai Jurisdiction.

On behalf of the persons booked, I / We have read, understood and accepted the Terms and Conditions, How to Book Rules, Price, Itinerary, Promotion Pamplet / Website / Booklet, Cancellation Policy and Web pages, a copy of each of which has been furnished to me / us. I / We being duly authorized by the said persons do hereby agree and accept the same for self and on behalf of the said persons assuming Full responsibility.